Refunds
At Grippy, we take pride in the quality of our products & want you to feel confident in your purchase.
Due to hygiene reasons, grip socks are considered an intimate item. We only accept refunds or exchanges if the product is unused, unworn, & returned in its original condition.
ELIGIBLE FOR REFUND
- The socks are unused & unworn
- The original tag is still attached
- The grip pattern is clean and intact
- The item is returned as received
NOT ELIGIBLE FOR REFUND
- The socks have been worn or tried on
- The grip shows any signs of use
- The tag has been removed
- The product has been washed or altered
FAULTY ITEMS
If you receive a faulty item, please contact us within 48 hours of delivery with clear photos of the issue. Once approved, a refund or replacement will be arranged.
RETURN PROCESS
To request a return, contact hello@grippyonline.com with your order number & reason for return.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@grippyonline.com
Need help?
Contact us at hello@grippyonline.com for questions related to refunds and returns.